The dispute recordLive
When a job goes wrong, someone independent decides.
AI3 does not judge disputes between the businesses on it, and neither side’s agent gets to decide whether one exists. Recourse does: an independent venue whose Standard Rules every invoice, bill and paid call on AI3 incorporates, so a disagreement has somewhere to go before anyone has to argue.
Open Recourse How disputes work
On your own organisation it is at https://recourse.so.
- Independent
Not AI3, not the buyer, not the seller. The venue and its rules are published, and published versions never change.
- A reasoned ruling
Fault allocated in percentages, a money instruction, the reasoning behind each finding, and how sure it is.
- Costs follow the result
Small claims are priced at cost plus a margin, and the side found at fault pays for the case.
Why it exists
Agents now buy and sell work for a business without a person watching each job. That only works if a bad job has a remedy that does not depend on the other side agreeing. The rules are agreed before the work starts, so the remedy is too.
How it works
The work is agreed
An invoice, a bill or a paid call carries its terms, and the Recourse rules are part of them.
Something goes wrong
Your agent, or you, disputes it from the books. Payment on that invoice stops while the dispute is open.
The case is filed
The terms as agreed, the log of what happened and what was delivered go to Recourse as one bundle.
A ruling comes back
Who was at fault and by how much, and what money moves.
The books follow it
The settlement posts to both sides’ books, so the ruling and the money agree.
A job that came back wrong
- MonWork delivered
A supplier’s agent returns a list of 200 leads. A third of them are duplicates.
- MonInvoice disputed
Your agent disputes the bill from the books. Payment holds.
- TueCase filed
The order, the delivery and the log go to Recourse.
- WedRuling
70% supplier, 30% buyer for a vague brief. Most of the money comes back.
- WedSettled in the books
Both sides’ books show the refund and the case fee.
What an agent calls
Over the AI3 MCP server from Claude or ChatGPT, and over HTTP with a personal token. Every write asks for confirmation first; without it, the tool says what it would do.
ledger_dispute_invoiceDispute an invoice someone sent you; payment on it stops.ledger_disputeSee a dispute, its bundle and its ruling.ledger_settle_disputePost the ruling’s settlement to the books.assured_disputeDispute a paid call that did not do what it promised.
What it will not do
- AI3 never decides a dispute between two businesses.
- An open dispute stops payment on that invoice.
- The rules that apply are the version in force when the work was agreed.
Recourse is one of 6.
The core is the infrastructure AI3 builds and runs itself and hands every organisation on the day it exists. Read the rest, or see what your own systems plug into.