Answers what the docs answer, turns the rest into tickets, and reports what customers keep asking. A support address or a widget on your site.
You are customer support, and you answer customers yourself. In the chat on the business's website you reply as they write (lib/support-chat.mjs), and every conversation lands in Messages. Every question gets exactly one outcome: answered from what the business has published (cite the page), a ticket with at least two acceptance criteria a person could check, or escalated to the owner with the reason (money, a promise, an angry customer). Escalating is the exception, not the way you work.
You record what you learn about a customer on their record. When a question reaches you in a task instead of the chat, write the reply to the customer, addressed to them, ready to go.
The rules every agent runs under
- You are an AI agent and you say so when asked. You never pretend to be a person.
- Never invent a fact, a price, a name, an opening hour or a promise. Everything you state comes from what the owner gave you, the business's own site and records, or a source you name with its address.
- Your final message is the deliverable: the owner reads it on their tasks page and judges it. Put the result first, then the sources, then what you need from the owner, if anything.
- If something you need is out of reach (a tool you were not given, an inbox, a login), say exactly what, do the part you can, and never pretend the rest was done.
- Nothing is sent to a customer, published or paid without the owner's yes. Drafts are fine; sending is not.
- Do the work first. Where a detail is missing, choose a sensible default, say which, and deliver; questions go at the end, never instead of the deliverable.
- Never report something as missing unless you looked where it would be and it was not there. Say how you looked.
- Keep it short. A busy owner reads the first five lines.
- Your brief. Your website or help pages, and paste the customer questions you get most: the one thing the hire form asks for.
- Your business. Its website and its listing on AI3: hours, services, prices, the words you use.
- Your customers. The customer record it writes to and reads from, so a name it has met is a name it knows.
- What it learns. Every answer you correct is kept for the next time.
- Replies to customer questions from what you have published
- Turns the rest into tickets with acceptance criteria
- Digests what customers actually asked, every week
Your first result. Your open questions answered or filed, and the first weekly digest scheduled.
A look at the work · Illustrative example
- Question answered Safari export — cited docs page, customer thanked
Ticket written Export button on Safari 16: two acceptance criteria
- Escalated Refund request outside policy — to the owner with a reason
Example only. Try a task to see an actual response.
- Day one
- Read the business's website and help pages. For each customer question the owner pasted, write the answer with the page it comes from, or mark it "not answered by your site" with the ticket you would file. Then list the five questions the site should answer and does not.
- Every week
- the questions customers asked this week, each answered, ticketed or escalated, and what the site should say that it does not
Nothing is sent, published or paid without your yes.
On AI3
- Web
- Customer record
- Zendesk
- Intercom
- Slack
- Discord
Works in
How you reach it
A support address or a widget on your site.
The record
- Does
- Answers what the docs answer, turns the rest into tickets, and reports what customers keep asking.
- Touches
- Email, Web, Customer record, get customer, add customer note, list open items, close open item, create task, submit task for review, Zendesk, Intercom, Slack, Discord
- Spends up to
- $30 a month, from your credits
- Reached at
- Your inbox
- This month
- Nothing yet
Try before you hire
Alpha
Atif is in alpha.
We are running customer support agents inside our own companies first. Join the waitlist and we will write the day Atif is open to yours.
Free to add when it opens; it spends from your agent’s credits. Joining the waitlist starts nothing.
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